Shipping Information
We're committed to ensuring that your The Nomad's Glow experience is as seamless and special as the pieces we create. Here you'll find everything you need to know about our domestic and international shipping options, estimated delivery timeframes, and important updates for our community. We work with trusted delivery partners to ensure your order reaches you safely and efficiently, wherever you are in the world.
All orders are dispatched from our warehouse in NSW, Australia, and are processed Monday to Friday, excluding public holidays. Orders placed after 1pm AEDT will be included in the next business day's dispatch schedule. Please allow 1–3 business days for your order to be carefully prepared and processed. Once dispatched, your parcel will be sent with your choice of standard or express shipping carrier.
During promotional or sale periods, please allow additional time for both dispatch and delivery due to increased order volumes. If you have any questions, azengshop18@gmail.com would love to assist you.
Australia
Shipping Costs
Standard Shipping: We offer FREE Standard Shipping on all AU orders over $150 AUD. $8 AUD flat rate for AU orders under $150 AUD.
Express Shipping: We offer FREE Express Shipping on all AU orders over $300 AUD. $10 AUD flat rate for AU orders under $300 AUD.
Delivery Time
Australia Post Standard eParcel (plus processing time of 1-3 business days):
2 - 4 business days
3 - 8 business days (Outside NSW only)
Australia Post Express eParcel (plus processing time of 1-3 business days):
1 - 3 business days
1 - 4 business days (Outside NSW only)
U.S.
Shipping Costs
$29 AUD flat rate.
Delivery Time
DHL International Express 7-14 business days.
Duties & Taxes (Important)
Due to recent changes in US customs regulations, some customers have experienced a significant increase in duties and taxes. These charges are set by US Customs and are outside of our control. We understand this can be frustrating and want to ensure you're informed before placing an order. Duties and taxes are not included at checkout and will be payable on delivery.
If you're unsure of potential fees, we recommend contacting your local customs office prior to purchase. Please be aware that DHL may have limited turnaround times for returning unclaimed items due to US customs pressure. If an item is refused at delivery or not cleared in time, it may be destroyed by customs. In such cases, we are unable to provide refunds. We strongly recommend staying in touch with DHL and azengshop18@gmail.com throughout the delivery process to avoid these issues.
New Zealand
Shipping Costs
FREE Express Shipping over $350 NZD.
$24 AUD flat rate on orders under $350 NZD.
Delivery Time
DHL International Express 7-14 business days.
Rest of the World
Shipping Costs
$29 AUD flat rate.
Delivery Time
DHL International Express 7-14 business days.
International Destinations
We ship to Canada, Denmark, France, Germany, Finland, Hong Kong, Ireland, Italy, Japan, New Zealand, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, and the United States.
Shipping FAQ's
When will my order be shipped?
Orders are processed within 1–3 business days. If placed before 1pm AEDT, we'll aim to dispatch it that same day. Processing times will vary during promotional or sales periods.
What delivery options are available within Australia?
We offer both Standard and Express shipping through Australia Post. You can select your preferred option at checkout.
How long does delivery take in Australia?
For orders within Australia, it depends on your location and the transit method you have chosen. Please refer to our Delivery Time frames above as a guide, and don't forget to include processing times when calculating.
Do you ship internationally?
Yes, we ship worldwide from our Australian warehouse using DHL Express.
How long does international delivery take?
DHL Express usually delivers within 3–14 business days, depending on your location. This may vary during peak periods or due to customs processing.
Can I track my order?
Yes. For domestic Australian orders, a tracking number will be emailed to you as soon as your parcel leaves our warehouse. For international orders, DHL Express provides full tracking from dispatch to delivery, which you'll receive via email.
Do you offer free shipping for orders?
We offer free Standard Shipping on all Australian orders over $150 and free Express Shipping on all Australian orders over $300. We offer free Express Shipping on New Zealand orders over $350 NZD.
Can I change my shipping address after placing my order?
Yes, if your order hasn't yet been dispatched, please contact azengshop18@gmail.com as soon as possible, and we'll do our best to update your address.
Are duties and taxes included in my international order total?
No, duties and taxes are not included. These charges are determined by your local customs authority and are the responsibility of the receiver.
Why am I being charged duties on delivery?
Import fees are government-imposed and vary by country. These are not controlled by The Nomad's Glow and are payable by the customer at the time of delivery.
What happens if I refuse delivery or don't pay the duties?
Unfortunately, unclaimed parcels may be destroyed by customs authorities or returned to us. If your parcel is destroyed, we are unable to provide a refund. We recommend reaching out to azengshop18@gmail.com before refusing delivery so we can assist.
My Duties and Taxes are too high and I'd like to return the order – what can I do?
If you are unable to pay for your local fees we are here to help. Please get in touch with azengshop18@gmail.com immediately so that we can provide the next steps. In order for a refund to be processed, the item must be successfully returned to our warehouse in its original condition.
I'm a US customer and have been charged high duties – why?
Due to recent changes in US import laws, duties and taxes for jewellery items have increased significantly. We recommend checking with your local customs office before placing an order or contacting azengshop18@gmail.com if you need further guidance.
Need Some Help?
Our team of The Nomad's Glow jewellery experts can help to answer any questions or concerns.
